Effective Date: 03/25/2025

Thank you for your interest in Seguros A Su Alcance, LLC. ("Seguros A Su Alcance," "we," "us," or "our"). We are dedicated to safeguarding the privacy of those we engage with. This Privacy Statement ("Statement") outlines how we collect, use, and share your personal information (as defined below) that we gather through your interactions with us, whether through our websites, email, mobile apps, social media accounts, insurance agent and representative services, communication channels (such as online chat and call centers), other online and offline interactions, and additional sources (together referred to as the "Service").

At Seguros A Su Alcance, we value the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website segurosasualcance.com, use our services, or interact with us in any other way.

We collect several types of personal information to provide you with better services and to comply with regulatory requirements. This may include:

-  Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, social security number, and other similar identifiers.

-  Health Information: Medical history, existing insurance coverage, and other health-related data you provide to us for purposes of helping you select or apply for health insurance.

-  Payment Information: Credit card details or other payment data, if applicable.

-  Usage Data: Information about how you interact with our website, including IP address, Device ID, browser type, browsing/search history, and device type, and settings.

-  Protected Classification Characteristics such as age, marital status, gender, and veteran or military status;

-  Commercial Information such as details about products you have used, considered, or purchased, as well as financial and health insurance information;

-  Professional/Employment Information such as your employment status;

-  Education Information such as your level of education;

Some of the personal information listed above may be considered sensitive under applicable privacy laws, including health information. In this Policy, we refer to such information as "Sensitive Personal Information." Certain categories of Sensitive Personal Information may overlap with other categories of personal information listed above.

The specific personal information we collect about you will depend on how you use our sites and services, as well as your relationship with us.

We may use the categories of your personal information described above for the following purposes:
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-  To Facilitate Interactions: This includes enabling online quoting, processing applications, enrollments, and purchases of our health insurance plans (ACA/Obamacare), registering and managing your account, supporting your interactions with us, providing information about insurance plans, communicating with you regarding your policy or our data practices, managing updates and changes to relevant programs and technologies, authenticating interactions, sending newsletters, notifications, and responding to your requests, complaints, and inquiries.

-  For Internal Business Purposes: This includes evaluating and auditing the use and performance of programs and technologies related to our interactions, improving the quality of your experiences with us to provide, maintain, and improve our services; developing new services and products, processing and organizing your responses to surveys or questionnaires (e.g., customer satisfaction reviews), conducting research for technological development and demonstration, performing data analysis and testing, and maintaining proper business records.

-  For Legal, Safety, or Security Reasons: This includes complying with applicable laws and legal requirements, such as reporting to goverment agencies or providing docuemantation for insurance applications, protecting our safety, property, or the rights of individuals interacting with us, and detecting, preventing, and responding to security incidents or any malicious, deceptive, fraudulent, or unlawful activity.

-  In De-identified, Anonymized, or Aggregated Form: We may convert personal information into de-identified, anonymized, or aggregated data and use it for any lawful purpose.

-  For Marketing Purposes: We may use your personal information to promote our products or services, or those of third parties, such as our business partners. This may include inviting you to participate in marketing surveys, questionnaires, promotions, events, or contests. We may also audit aspects of our advertising efforts, use your personal information for short-term, transient uses, such as contextual ad customization, and enhance our content and marketing campaigns. Additionally, we may use your personal information to deliver targeted advertisements, including in commercial emails. For more information on our online marketing activities, please refer to Section 7 below.

-  For Other Disclosed Purposes: We may use your personal information for other purposes disclosed at the time you provide it or as legally required or permitted.

-  For Any Purpose You Consent To: We may also use your personal information for any other purpose to which you have explicitly consented.

We do not share, sell, rent, or trade your personal information with third parties, except as outlined in this Privacy Policy. We want you to be aware of when and with whom we may share the personal or other information we’ve collected about you or your activities on our website, during the use of our services, or through your other interactions (such as responding to emails) with us.

We typically use personal information to connect you with advertisers who can provide details about the goods and services you’ve shown interest in. Additionally, we may use your personal information for internal purposes, including:

-  With authorized service providers: If you provide explicit consent to share your data for specific purposes. We may share your personal information with our authorized service providers who perform specific services on our behalf. For example, we may work with other companies to handle data storage, to assist in marketing Seguros A Su Alcance products or services, to conduct audits, to provide web analytics, and to provide hosting, design, development, and other operations essential to the functioning of our website. Additionally, third-party service providers may help us communicate with you via email. Our policy is to allow these third-party service providers to access only the personal information necessary for them to perform their services, and we require them to protect your personal information in the same way we do, ensuring it is not used for any improper purposes.

-  With business partners: When you show interest in products, services, or promotions available through our website or services, we may share your interest with the businesses we partner with to offer those products, services, and promotions, along with their affiliates and third-party marketing or finder companies, where applicable. If you choose to participate in a specific offer or program, you authorize us to share your email address, phone number, and other relevant information with those businesses.

-  With marketers: Occasionally, and where permitted by applicable law, we may share your personal information, along with automatically collected or aggregated data about you, with trusted direct marketers so they can offer products and services that may be of interest to you. For more details on your options regarding the collection and use of your personal information, please refer to section 7 below.

-  With insurance companies: If you provide your zip code, we will identify insurance companies in your area that may be relevant to you. After submitting your zip code and selecting the company you wish to receive a quote from, you will be redirected to that third-party site to provide your information directly. Since the insurance companies and other partners within the Seguros A Su Alcance network may retain or use your personal information, regardless of whether you qualify for or purchase insurance or another product, we recommend that you contact these parties directly to learn about their privacy policies and information-sharing practices.

-  With affiliates: We may share the information we collect, including personal information, with other companies affiliated with Seguros A Su Alcance (some of which may not be financial companies). Sharing this information helps us offer you details about a range of products and services that may interest you. These companies will adhere to this Privacy Policy and relevant privacy and security laws. At a minimum, any commercial email they send will provide an option to opt out of future emails by including an unsubscribe link in each communication.

-  With third parties that provide business and professional services to us: This may include service providers such as web hosting companies, IT providers, operating systems and platforms, internet service providers, analytics firms, and marketing providers (e.g., we may share your email address with our outbound email marketing providers), as well as our attorneys, accountants, and auditors. We make reasonable efforts to provide these companies only with the information necessary for them to perform services on our behalf and to restrict their use and disclosure of personal information.

-  Legal Compliance: We may share your personal information with third parties, including law enforcement, regulators, or others, to comply with federal, state, or local laws, subpoenas, or other legal processes, as well as other applicable legal requirements. This may also include protecting the confidentiality and security of our records, preventing fraud, managing claims, enforcing our Terms and Conditions and other agreements, and safeguarding our rights, property, or the safety of our users or third parties.

-  With others with your Consent: If you provide explicit consent to share your data for specific purposes.

We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable precautions to secure the personal information you provide, please understand that no security measures are entirely foolproof or impenetrable, and no data transmission method can be fully guaranteed against interception or misuse. Information shared online is susceptible to interception and misuse by unauthorized parties. Therefore, we cannot provide an absolute guarantee of security when you provide personal information to us, and we encourage you to use discretion when deciding what personal information to share. We implement a range of security measures to protect your personal information. However, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We retain your personal information for as long as we maintain a relationship with you. Additionally, we may retain your personal information for a period after our relationship ends if there is an ongoing business need to do so. This may include, but is not limited to, retention for compliance with our legal, regulatory, tax, and/or accounting obligations. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer necessary, we will take reasonable steps to securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:
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-  Access: You may request a copy of the personal data we hold about you.
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-  Correction: You can request that we correct any inaccurate or incomplete information.
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-  Deletion: You may request that we delete your personal information under certain circumstances.
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-  Opt-out: You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.

Upon request, eHealthInsurance will provide information about whether we hold any of your personal information. If your personal information changes, or if you wish to correct, update, delete, or make other requests regarding your data (such as limiting sharing with non-affiliates), you can contact us toll-free at 800-977-8860 or by mail at:
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Customer Service, segurosasualcance.com
19020 NW 56th Ct,
Miami Gardens, FL, 33055

We will respond to your access request within a reasonable timeframe.While we will make reasonable efforts to address your request, we cannot guarantee that we will be able to fulfill it. For example, we typically retain your information as long as your account is active, as necessary to provide services, or for other business purposes. We will retain and use your information as needed to comply with legal obligations, resolve disputes, and enforce our agreements. Please note that once your application has been submitted to your chosen health insurance company or another relevant entity (such as the federal government for applications involving advanced premium tax credits), you may need to contact them directly to update your application or exercise your rights under HIPAA.To opt out of receiving promotional email messages from us, simply click the “Unsubscribe” link at the bottom of any email or contact us using the information above. To opt out of receiving satisfaction surveys or information about additional products and services, please contact us at the same address. Note that you will still receive communications related to your insurance quote, application, policy, or advanced premium tax credit, even if you opt out of receiving surveys or notices of additional products or services.

We may use cookies and similar technologies to enhance the functionality of our website. Cookies are small files stored on your device that help us improve site navigation, analyze trends, and gather demographic information. You can manage your cookie preferences through your browser settings.

Like many websites, we use cookies, web beacons, and similar technologies to record your preferences, monitor the use of our site, and gather information. This data may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other data we collect about you. Some of this information is collected using tracking technologies provided by third parties, and any data collected by them on our behalf will be governed by their respective privacy policies and/or terms of service. These third parties include, but are not limited to, Alphabet Inc. (Google Analytics), whose privacy policy can be viewed here; Hotjar Ltd., whose privacy policy can be found here; and Lead Intelligence, Inc. (d/b/a Jornaya), whose privacy policy is available here. The service provided by Jornaya helps us demonstrate compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws.Cookies serve different purposes. They help recognize you as the same user across different pages of a website, between websites, or when using an app. Our site and apps use cookies for various functions:

-  Technical Cookies: We use technical cookies to provide a more advanced, user-friendly experience that adapts to your needs. These cookies are necessary for our site to function properly, including tasks like showing the site, enabling your user account, signing you in, and managing your bookings.

-  Functional Cookies: Functional cookies help us remember your preferences and improve your experience on our site and apps. They may also be used to remember information you’ve provided previously. Although these cookies are not strictly necessary for our site to work, they enhance your experience and make it easier to use.

-  Analytics Cookies: We use these cookies to gain insights into how visitors interact with our site. This helps us identify what works and what doesn’t, optimize the site, assess the effectiveness of our advertisements and communications, and ensure that we remain relevant and interesting. The data we collect can include which web pages you've visited, referring/exit pages, platform type, emails you've opened and interacted with, and date and time stamps.We also use analytics cookies as part of our online advertising campaigns to learn how users engage with our site or apps after being shown an advertisement. This may include advertisements on third-party websites.

-  Commercial Cookies: We use both first-party and third-party cookies to display personalized ads on our website and other websites. This is known as "retargeting," and it’s based on browsing activity, such as the types of health insurance you’ve been looking for.

Our website may contain links to external sites, including health insurance providers or other resources. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information. Our websites contain links that direct you to other websites not governed by this Privacy Policy. For example, if you click on an advertisement, an insurance quote, or a search result, you may be taken to a website we do not control. These third-party websites may collect information, including personal information, from you independently and, in some cases, share details about your activities on those sites with us. We recommend reviewing the privacy statements of any third-party websites you visit, typically accessible via the "privacy" link at the bottom of the page.

Our services are intended for individuals 16 years of age and older. We do not target, market to, or intend for our services to be used by children under 16. We do not knowingly collect any information, including personal data, from children under 16. If you believe we have unintentionally collected personal information from a child under 16, please contact us at the address below, and we will make reasonable efforts to delete the child's information from our databases.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. We will post any changes on this page, and the updated version will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. By continuing to use our sites or services, you will be deemed to have acknowledged and accepted the changes. If a change to this Privacy Policy involves using your personal information in a materially different way than before, we will notify you, either by posting on the site or sending an email to your last known email address, before using your information in the new manner.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Seguros A Su Alcance
Email: acortezinsurance@gmail.com
Phone: (786)794-8296
Address: 19020 NW 56th Ct, Miami Gardens, FL, 33055